About

Deepak Jain N is an experienced Senior Associate with a strong background in the internet industry. He is highly skilled in Customer Relationship Management (CRM), Root Cause Analysis, Root Cause Problem Solving, Customer Experience, and Microsoft Excel. With a Bachelor of Engineering degree focused in Computer and Information Sciences and Support Services from Proudadevaraya Institute of Technology, HOSPET, Deepak has over 8 years of relevant experience in the field. Currently, Deepak is working as a Program Manager at Amazon, where he is responsible for managing programs and projects to ensure successful delivery of business objectives. Prior to this, he worked as an Operational Specialist at Amazon, where he acted as the primary interface between Amazon and merchants, providing phone and email support governed by internal service level agreements. He was responsible for providing timely and accurate operational support to merchants on the Amazon platform. Before joining Amazon, Deepak worked as a System Analyst at XL Health Corp, where he enhanced customer experience by meeting customer impact accuracy levels and reducing case resolution turnaround time. He trained and monitored team members and effectively reduced errors by quality control of the allocated work. He also ensured processing discipline by meeting non-customer impact accuracy levels and responded to escalations with a sense of urgency. Deepak's education includes a Bachelor of Engineering degree from Proudadevaraya Institute of Technology, HOSPET. He is a highly motivated and detail-oriented individual with excellent problem-solving skills. He is committed to delivering quality work and meeting deadlines.